Shipping Policy

Flatrate, Free or Promotions

All shipping promotions are limited to a certain subset of our products that fit standard common carrier traits; items that are able to fit in a single, standard sized package and ship via ground to the lower 48 of the United States. The promotional offers are only available to in-stock items and exclude special orders or direct shipments from our manufacturers. Special orders, pumps, tubing, sheets, heavy and bulky items are all excluded and we reserve the right to exclude other products as the need arises. Although you may select a promotional shipping class during checkout your order will be reviewed to ensure that there are no exclusions before we begin processing.

Common Carrier Shipping

At the time of checkout you will be presented with several shipping options from the available standard carriers. Although we make every effort to provide real-time, accurate information from the carriers, there are scenarios where there are malfunctions. If your order is placed and we find that there has been an error due to system malfunction or carrier misinformation, we will contact you before processing the order. For example, if an overweight or oversized item is quoted via common carrier, it cannot be processed. In a scenario like this, you would be contacted with an accurate Motor Freight quote and given the option to process the order or cancel.

Oversize, overweight, out of stock, special orders, and other anomalies

There are many items that we sell that are not able to be shipped via common means. For these items we require motor freight or additional shipping costs to cover the packaging, transportation, and fulfillment of the order. All orders are reviewed for any special circumstances. If you have questions before placing your order, you are welcome to call or email our sales team and we will be glad to assist you.

General Disclaimer

While we make every effort to maintain up to date, accurate sales and product information on the website, there are occasional errors. If there is an error on the site, the order processing system, the shipping estimate system, the payment collection system or any other issue beyond our control, we reserve the right to cancel the order and contact you to proceed with a corrected order. By placing your order you understand that our team will review your order and contact you if there are any questions or changes necessary. You understand that you have the right to cancel your order for any reason prior to the order being processed. Once orders are processed we reserve the right to refund orders on a case-by-case basis. If you have any questions you should contact our sales and support team prior to placing your order. We will do our best to provide you with top-notch service.
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